What you will learn in this course

Hints and Tips on what needs to be done when servicing the Vianord system

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Vianord Technical Education Program Content

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On-Demand Training Specifics

The Technical Service course is part of a series of courses that aims to prepare Field Service Engineers for the role of Technical Support Specialist. In this course, Field Service Engineers will be introduced to the details of Vianord Equipment. Field Service Engineers will learn about hardware, software, troubleshooting, and general maintenance of Vianord Equipment. Pre-Installation and Installation courses are fundamental prerequisites that need to be satisfied prior to take the Technical Service course. Please consider that details described in the Pre-Installation and Installation Courses will not be covered by Technical Service course as they will be given for granted.

Mode of study

The Vianord TEP (Technical Education Program) is carried out as on-line studies. When carrying out on-line studies, participants need to consider that for each course they must define their hours of organized study independently. The time spent on-line, watching videos and downloading documents, is less than the time spent in the equivalent face-to-face course, therefore, the on-line method of studies requires more independent work. As a general recommendation, Vianord suggest that any specific course should be taken and completed in one single day.

Advancing through the program:

To advance from one course to the next, the participant must acquire the required knowledge from the previous courses so to satisfy the basic prerequisites. Vianord decided not to force people in or out of any course and therefore there is no system in place to check and make sure participants satisfy the perquisites. It is the participant’s decision to take a course even if the required preconditions are not met.

Knowledge assessment and certification:

The assessment of knowledge is not currently part of the on-line learning process and nor is the certification.